Shipping Policy

What is shipping?

The time frame for order delivery is divided into two parts:

Processing time (On weekdays): Order verification, Conduct 3 quality checks and packaging. All orders are sent to the fulfillment center for dispatch within 48~72 hours after the order is placed.

Tracking number will be added to your order after processed. No longer than 96 hours.

Which courier company?

We partner with FedEx, DHL, USPS, Yodel, Royal Mail, Australia Post, Canada Post, TNT, GLS, Hermes, etc.for express shipments.

Do You Ship Worldwide?

Yes, we ship globally to countries.

If you have any shipping issues, please contact our customer service.

Can I know the total Delivery time?

Delivery time to USA, Canada, Mexico: 5~7 working days.

Delivery time to UK, France, Germany, Italy, Spain: 4~6 working days.

Delivery time to Australia: 4~7 working days.

Delivery time to other European countries: 6~9 working days.

Please contact our customer service for delivery logistics time to other countries and regions.

Duties and taxes, what’s the deal?

We want to make concerns about duties and taxes a thing of the past and we’ve worked hard to make this a reality. For the most part, duties and taxes are accommodated in the cost of your order.

My parcel has been lost, what should I do?

First, check with your concierge or reception in case the parcel has been delivered to them. Still no luck? Contact Us with your tracking number and order number and we’ll sort it out.